As you know, Rooster T. Feathers is a small, family-owned business. We keep our admission and drink prices low the old-fashioned way...by keeping costs low! We do not have a "box office" or a full-time person manning the phone lines. That means we rely on a voice mail system to accept reservations for our shows each week. You call us at 408.736.0921, press 0 for Information and Reservations, listen to our outgoing voice message, then leave all your relevant reservation information on our secure voice mail after the beep. When we get to the office, we retrieve the reservation messages, call back anyone that we have a question for, and anyone that requested a call back, and log the reservation.
Easy, squeezy. The only "problem" with this approach is we find that we have to include a lot of info in our outgoing voice message: to help people know what shows we have this week, show times and prices, key info about making reservations, and what info we actually need for your reservation. We think we're being helpful, but some of you--especially if you know exactly what to do--seem to get frustrated!
Well, take heart. There is a way to get straight to the beep and avoid all that stuff you've heard lots of times before.
If you are a regular and know exactly what information we need when you leave a reservation, here's a time-saving tip for you. When you call our information and reservation line at 408.736.0921 Option 0, always listen to the very beginning of the outgoing message. That's where we'll say which shows might be sold out. Once you know the show you want to see is not sold out, you can hit the "#" key to go straight to leaving a message. That way you can avoid the rest of the message that you've heard lots and lots of times before.
In summary, when leaving a reservation on Roosters voice mail system:
1. If you're new to Rooster T. Feathers, please listen to the outgoing message in its entirety, to avoid confusion or questions further along in the process.
2. If you are a regular customer, ALWAYS listen to at least the first few sentences of the outgoing message. This is when we'll let you know if any upcoming shows are sold out, or any other crucial info you'll need to know.
3. Once you got all the info you need and are ready to start leaving your reservation information, just press the "#" key, listen for the beep (it should come right away), then start talking.
4. After leaving all your reservation information, just hang up...you're done!
For more information about making reservations at Roosters, including how to get pre-assigned, priority seating, please click here to read more about on our site.
Give it a try when you make your reservation for this week's shows!
